Disclaimer

Last Updated: September 10, 2026

Please read this Disclaimer carefully before using the services provided by HealthPartner India (“we,” “us,” or “our”) through healthpartner.co.in or via WhatsApp.

Affiliate Disclosure

HealthPartner India participates in referral/commission arrangements with Tata 1mg, PharmEasy, Netmeds, and Torus Health. This means we may earn a commission when we place an order or booking with one of these partners on your behalf, at no extra cost to you. Our comparisons and recommendations are never influenced by these commissions — we only recommend partners we trust. See our full list of partners here.

1. Not a Licensed Pharmacy or Medical Provider

HealthPartner India is an assistance service. We help customers place medicine orders, book lab tests, and access general health information by coordinating with our partner network — Tata 1mg, PharmEasy, Netmeds, and Torus Health. We are not a licensed pharmacy, hospital, clinic, or medical practitioner, and we do not manufacture, stock, dispense, or directly sell medicines ourselves. All medicine orders and lab tests are fulfilled through these licensed pharmacy and lab partners. Learn more on our About Us page.

2. No Medical Advice

The information provided on this website, in our WhatsApp communications, or in our Health Information section is intended for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. It is not a substitute for professional medical consultation.

Always consult a qualified doctor or healthcare professional before:

  • Starting, stopping, or changing any medication
  • Making decisions based on lab test results
  • Acting on any health information provided through our service

In case of a medical emergency, please contact a doctor or emergency services immediately. Do not rely on our service for emergency medical situations.

3. Prescription Requirements

We assist with ordering medicines based on valid prescriptions provided by you. It is your responsibility to ensure that any prescription you share with us is accurate, valid, and issued by a licensed medical practitioner registered with the National Medical Commission. We reserve the right to decline processing an order if a prescription appears invalid, expired, or unclear, or where a prescription is legally required and not provided.

4. Accuracy of Information

While we strive to ensure medicine availability, pricing, and discount information is accurate at the time of your order, prices, availability, and applicable discounts are subject to change and are ultimately determined by the partner platform — Tata 1mg, PharmEasy, Netmeds, or Torus Health — fulfilling your order. We are not liable for discrepancies arising from changes made by third-party providers.

5. Third-Party Services

Our service coordinates with third parties, including Tata 1mg, PharmEasy, Netmeds, Torus Health, and independent lab partners. We do not control, and are not responsible for, the quality, accuracy, timeliness, or outcomes of services delivered directly by these third parties. Any issues with delivery, product quality, or lab test accuracy should also be raised with the relevant third-party provider, and we will assist where we can. See our Our Partners page for more on each.

6. Limitation of Liability

To the fullest extent permitted by law, HealthPartner India shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

  • Reliance on information provided through our service
  • Delays, errors, or issues in order fulfilment by third-party pharmacies or labs
  • Any health outcomes related to medicines ordered or lab tests booked through our assistance

7. Changes to This Disclaimer

We may update this Disclaimer from time to time. Changes will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have questions about this Disclaimer, please contact us:

You can also reach us through our Contact Us page.