Privacy Policy

Last Updated: September 10, 2026

HealthPartner India (“we,” “us,” or “our”) operates the website healthpartner.co.in and provides healthcare assistance services — including medicine ordering, lab test booking, and health information — by coordinating with our partner network (Tata 1mg, PharmEasy, Netmeds, and Torus Health), primarily via WhatsApp. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. See our About Us page to learn more about how we work.

1. Information We Collect

When you use our services, we may collect:

  • Contact information: your name, phone number, and email address
  • Prescription and medicine information: details you send us via WhatsApp, such as prescriptions, medicine names, or photos of prescriptions
  • Health-related information: information you voluntarily share related to lab tests or health conditions, to the extent necessary to assist with your order or query
  • Order and delivery information: delivery address, order history, and payment-related details (processed through our partner’s systems)
  • Communication records: messages exchanged with us via WhatsApp or other contact channels
  • Website usage data: basic technical information such as IP address and browser type, collected automatically when you visit our website

2. How We Use Your Information

We use the information we collect to:

  • Verify medicine availability and check for applicable discounts across our partner network
  • Place and coordinate your orders with the appropriate partner — Tata 1mg, PharmEasy, Netmeds, or Torus Health
  • Facilitate lab test bookings with trusted lab partners
  • Communicate with you about your orders, queries, or support requests
  • Improve our services and respond to feedback
  • Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

  • Tata 1mg, PharmEasy, Netmeds, or Torus Health, whichever partner is fulfilling your medicine order or delivery
  • Trusted lab partners, to facilitate lab test bookings
  • Service providers who assist us in operating our business (e.g., WhatsApp Business platform providers), under confidentiality obligations
  • Legal authorities, if required by law or to protect our rights, safety, or the safety of others

See our Our Partners page for details on each partner.

4. Data Security

We take reasonable measures to protect your personal and health-related information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or WhatsApp is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to provide our services, fulfil the purposes outlined in this policy, or comply with legal obligations.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal or operational requirements
  • Withdraw consent to future communications at any time

To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website or WhatsApp communications may contain links to third-party services (such as Tata 1mg, PharmEasy, Netmeds, or Torus Health). This Privacy Policy does not apply to those third-party services, and we encourage you to review their respective privacy policies.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian involvement.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

You can also reach us through our Contact Us page.